Payeezy We Cannot Proceed With Payment Because of Technical Difficulties Please Try Again Later

Overview ↑ Back to top

Have payment by all major credit cards straight on your site with First Data using the Payeezy Gateway, Payeezy, or legacy Global Gateway payment processing services. If y'all do not yet take a Payeezy (formerly GGe4) account, you can go a free demo account.

With TransArmor Tokenization enabled on your account, customers tin can cull to safely and securely save their credit card data to their accounts, allowing for quicker and easier future checkout. This would also permit y'all accept recurring payments, as the plugin includes full support for WooCommerce Subscriptions and Pre-Orders.

This gateway requires an SSL certificate to protect your customers credit menu data.

The three gateway modes may support different features, and merchants tin can switch between each gateway fashion depending on what First Data account they're connecting to WooCommerce. For example, if you use Payeezy API, you must have a Payeezy API account with Outset Data to connect to (you tin can request an upgrade to this business relationship from Showtime Data); yous should select the gateway manner that corresponds to your First Data business relationship.

	Payeezy Gateway	Payeezy (API)	Global Gateway
Process payments on site	✔	✔	✔
Supports enhanced checkout class	✔	✔	✔
Supports client-side tokenization for enhanced security and reduced PCI compliance brunt	–	✔	–
Supports pre-authorization	✔	✔	✔
Supports TransArmor tokenization	✔	✔ *	–
Supports Subscriptions & Pre-Orders plugins	✔	✔	–
Supports soft descriptors	✔	✔	–
Supports TeleCheck (eCheck)	✔	✔	–
Supports capturing charges within WooCommerce	✔	✔	–
Supports WooCommerce refunds	✔	✔	–
Supports voiding pre-authorized transactions	✔	✔	–

* TransArmor is required in your First Information account to employ the Payeezy (API) gateway manner.

Installation ↑ Back to meridian

1. Download the extension from your WooCommerce dashboard
2. Get to Plugins > Add together New > Upload and select the ZIP file you lot just downloaded
3. Click Install Now, and then Actuate
4. Go to WooCommerce > Settings > Payments and read the next section to learn how to setup and configure the plugin.

Setup and Configuration ↑ Back to height

To set the plugin, y'all'll need credentials from Showtime Data for your payment gateway account. Please choose which payment gateway account you lot'll be using to see how to obtain your payment gateway credentials for use in the plugin.

Be sure that the gateway is in the correct mode before you kickoff. You tin can change the gateway mode under the Plugins list by clicking Employ {Gateway proper noun}.

Then, you tin refer to the right document to get credentials and configure the gateway:

• Payeezy Gateway (GGe4) Credentials & Setup
• Payeezy (API / Payeezy.js) Credentials & Setup
• Global Gateway (Linkpoint) Credentials & Setup

eCheck Configuration ↑ Dorsum to top

Supported by: Payeezy Gateway, Payeezy
Delight note that TeleCheck does not back up tokenization, and therefore cannot be used for Subscriptions or Pre-Orders.

Both the Payeezy Gateway and Payeezy plugin modes support TeleCheck checkout (eChecks). Each can be configured in the same mode:

Payeezy eCheck Setting

Payeezy Gateway eCheck Settings

• Enable / Disable – Enable to permit customers to use this gateway to checkout.
• Title – The proper noun of the payment method customers will see during checkout.
• Description – The description of the payment method customers will see during checkout. Limited HTML is allowed.
• Detailed Pass up Messages – Enable to brandish detailed messages to customers to provide reasoning for declines when possible instead of a generic error bulletin.
• Debug Mode – Enable this if you are having problems correctly processing transactions. You can either log API requests / responses straight to the checkout / thanks page, save them to the WooCommerce Fault Log (plant under WooCommerce > System Status > Logs) or both. All debugging letters are cleaned of sensitive information earlier brandish, but as a all-time practice, please do not enable this unless you are having bug with the plugin and disable information technology once your issues are resolved.
• Surroundings – You can set your site to process transactions in the production or demo environs depending on the type of account you accept. If you are not sure, your account is most likely a product account. Make certain that your Gateway credentials lucifer your configured environment.
• Share connection settings – Enabling this will let you to utilise connection / authentication settings between the credit card and eCheck gateways. If this is enabled, you'll need to enter Beginning Data gateway credentials nether the Credit Card settings to process transactions.

Merchant Usage ↑ Back to superlative

There are several features available in different gateway modes to aid merchants in managing transactions.

Capture Charges in WooCommerce ↑ Back to superlative

Supported by: Payeezy Gateway, Payeezy

Both of these gateways support capturing pre-authorized credit card transactions from direct within the WooCommerce admin — no logging into your First Data account to capture transactions needed.

You can read almost how to capture charges in WooCommerce here.

Refund Transactions in WooCommerce ↑ Back to top

Supported by: Payeezy Gateway, Payeezy

You can refund credit card transactions (not eCheck / TeleCheck transactions) from direct within the WooCommerce admin using version 3.5.0 or newer of First Data. This ways that refunds tin can be candy direct in WooCommerce without the logging into your Outset Information account to save time on store management. Both partial and full refunds are supported.

You can read more virtually managing refunds here.

Void Transactions in WooCommerce ↑ Back to top

Supported by: Payeezy Gateway, Payeezy

You lot can void pre-authorized credit card transactions (not eCheck / TeleCheck transactions) from straight within the WooCommerce admin using version 4.0 or newer of First Data. This will cancel the order equally funds have not been captured yet, and will void the accuse inside Commencement Data within the demand to log into the First Data admin.

Voided transactions must be voided in full; fractional voids are not accepted by Start Data. You can read more about voiding transactions here.

Managing Credit Card Tokens ↑ Dorsum to top

Supported by: Payeezy Gateway, Payeezy

Saved card tokens for a customer tin can be managed by an admin. While using TransArmor Tokenization, menu tokens are saved in the customer's account (though no sensitive information is saved in your database). Store admins can create or delete credit carte du jour tokens from the "edit WP User" page when tokenization is enabled.

You lot can read more about managing saved card tokens here.

Manually Adding Tokens

To manually add a card token, you'll demand information from First Data. Log into your First Data account, click on the "Transactions" tab, and so search for the transactions you desire to view:

Get-go Data Transactions List

Annotation that the commencement transaction in this epitome has Card Number ############1111. This means that the card token is not available because TransArmor Tokenization was not configured / enabled when that transaction was processed. The 2nd transaction shows what a credit card token looks like when this is properly configured.

To manually add the payment token, use the "Card Number" in the transaction list for the tokenized transaction, so enter the residuum of the needed information and save the user profile.

Customer Feel ↑ Dorsum to top

Enhanced Checkout Grade ↑ Back to pinnacle

Supported by: Payeezy Gateway, Payeezy, Global Gateway

All Offset Data gateway modes support the enhanced checkout grade. This improves both mobile and desktop checkout. Yous can read more about this characteristic here.

Payeezy Gateway credit card form

Global Gateway credit card form

Payment.JS

With the switch to Payment.JS, the Checkout feel for the Payeezy JS style differs slightly. The client won't see a credit card form on the Checkout page and must continue to the "Pay for guild" folio to fill out the credit bill of fare details.

Payeezy JS on the Checkout page

Payeezy JS credit carte form on the Pay for order page

TeleCheck

The TeleCheck checkout is supported by Payeezy Gateway and Payeezy, and will show the required payment disclaimers from First Data. Starting time Data also requires a piece of personal data, such equally Driver's License, so the customer can select an ID type.

Telecheck Checkout

Detailed Pass up Messages ↑ Dorsum to top

Supported past: Payeezy Gateway, Payeezy

When detailed reject messages are enabled, they volition provide informative error messages to the client at checkout when First Data returns a useful response.

You can read more about detailed reject messages hither.

My Payment Methods ↑ Back to top

Supported past: Payeezy Gateway, Payeezy

When TransArmor Tokenization is configured, logged-in customers tin can salvage cards to their accounts during the checkout process, and view or manage these cards in the business relationship section.

My Payment Methods

Customers can then select one of these saved methods while checking out in the future.

First Data as well supports adding new methods from the account. Yous tin can read more well-nigh adding methods from the business relationship here.

Add Payment Method

Other Info & Features ↑ Dorsum to top

Storing Credit Cards ↑ Back to top

Supported past: Payeezy Gateway, Payeezy

Credit card information is non stored on your server, rather it is tokenized and stored on First Information's secure servers, which reduces your PCI compliance burden. Learn more than about TransArmor Tokenization.

Configuring TransArmor Multi-Pay Tokenization ↑ Back to peak

Supported by: Payeezy Gateway, Payeezy

To configure tokenization support for your alive Start Data account, showtime contact your merchant services provider and request a TransArmor token if yous take not already washed then.

Next sign in to your First Data business relationship: globalgatewaye4.firstdata.com

Select your ecommerce terminal by clicking: Administration > Terminals > Your ecommerce concluding:

Select a Terminal

Finally enter your token value in the Transarmor Token field for the selected final:

Configure Transarmor Token

A note on testing: When testing using your demo business relationship follow the steps equally outlined above, but rather than requesting a token from your merchant services provider merely use any four digit value, such as '1234' to enable tokenization.

WooCommerce Subscriptions / Pre-Orders Support ↑ Back to height

Supported by: Payeezy Gateway, Payeezy

First Data fully supports all features of WooCommerce Subscriptions and WooCommerce Pre-Orders, though y'all must first configure TransArmor Multi-Pay Tokenization for your Beginning Information account and then enable Tokenization for this gateway.

When Subscriptions is used, the enhanced "My Payment Methods" table is besides active to preclude deleting cards associated with a subscription. You tin read about subscription saved methods here.

Soft Descriptors ↑ Back to top

Supported by: Payeezy Gateway, Payeezy

Beginning Data allows a single merchant account to exist used across 150 different websites. This is achieved through the use of "Soft Descriptors". The soft descriptor allows for a secondary business name, address and phone to be recorded into the customers credit card transactions.

Hither are some instructions meant to assist every bit a guide in enabling soft descriptors for your merchant account; this is in no way a definitive guide, and nosotros are unable to further help with this process. The Outset Information account manager for the merchant must go through this process with you.

• All of the soft descriptors are optional. If you would similar to utilise Soft Descriptors, delight contact your Start Information Relationship Manager or Sales Rep and have them set your "Foreign Indicator" in your "North Merchant Manager File" to "five".
• Then the "Allow Soft Descriptors" box must be checked in the merchants online Payeezy account: globalgatewaye4.firstdata.com. The checkbox for "Let Soft Descriptors" tin be checked by the merchant at whatever time, just information technology will not work unless the "Foreign Indicator" has been prepare to "5" first.
• Some users take expressed that some account managers will non know how to go through the process for enabling soft descriptors. If you have issues getting this ready, we recommend that customers call the technical support line for Payeezy, then permit them telephone call an account manager on behalf of the client, and get anybody on a 3-way call to ensure that the soft descriptors are enabled successfully.

CVV2 Filtering ↑ Back to peak

To configure First Data to decline transactions based on CVV2 response, perform the following configuration to your First Data account:

1. Log into your demo or production First Data business relationship
2. Select your eCommerce terminal by clicking: Administration > Terminals > Your ecommerce terminal:

   

   Select a Terminal

3. On the "Details" tab scroll downwardly to the "Type" field and ensure "East-Commerce Transaction (CVV2)" is selected. Click "Update".
   Annotation: this pace is the easiest to overlook or not perform correctly but it's the most of import!

   

   Enable "E-Commerce Transaction (CVV2)" Type

4. Click the "CVV2 Filters" tab and select the CVV2 responses that yous wish to event in a declined transaction. Click "Update" once you lot're happy:

   

   Select CVV2 Filters

5. Optional: you can test the CVV2 handling by enabling demo mode and using 1 of the special exam CVV2 values as shown in the documentation. For instance, use '234' to simulate "CVV2 does non friction match".

Upgrading to 4.0 ↑ Back to top

When upgrading First Information to version four.0 from a previous installation, in that location are a few changes you should be aware of:

1. The Key ID and HMAC central values are now required to procedure payments. This yields both improved transaction security and eCheck support (if enabled in your First Data business relationship).
2. Every bit of version four.0.0, both demo and live tokens are at present supported, whereas previously only a single "token" blazon was supported. During the upgrade, demo tokens tin can't be separated from alive tokens, so all tokens volition exist treated as production tokens. If you had demo tokens for a user (such as your testing business relationship), these should be deleted or manually updated. For developers: you tin can also modify the meta_key for the token to suspend _demo to the cease if you'd like to just update this in the db.

Troubleshooting ↑ Back to top

First, if y'all use the Payeezy (API) mode and feel errors while processing, please ensure that Transarmor is enabled for your First Data business relationship, as it is required to use Payeezy (API).

Debug Mode ↑ Back to height

If y'all see errors when testing your gateway integration, the first step to diagnosing the issue will often likely be to enable the Debug Manner setting in the gateway plugin configuration. Enabling debug style will requite you lot access to the transaction request/response messages and can exist extremely helpful to provide to WooCommerce and Beginning Information support staff for resolving payment problems.

Setting Debug Mode to "Show on Checkout Page" will display the additional debug information and requests/responses (stripped of any sensitive information) directly on the checkout page. This is most useful when yous are initially configuring and testing your plugin in demo mode.

Setting Debug Style to "Save to log" volition salvage the debug information and requests/responses (stripped of any sensitive information) to the WooCommerce Error Log (found under WooCommerce > System Status > Logs). This tin be useful when diagnosing an intermittent issue with your product account that is hard to replicate, to provide a record of the transactions for review by support staff.

Setting Debug Fashion to "Both" volition cause logging both to the checkout page besides as WooCommerce logs.

Every bit a best practice, be sure to enable Debug Way only when necessary, and set to "Off" in one case your upshot has been resolved.

Transaction Response – HTTP 401: Unauthorized – Unauthorized Request. Bad or missing credentials. ↑ Dorsum to top

If you are verifying your integration with a test order (ever a proficient thought) and encounter the in a higher place mistake, it ways that the Gateway ID and/or Password is configured incorrectly in the plugin for your selected environment (Production/Demo).

If you accept the correct Gateway ID/Password (not the same equally your account password used to sign into your Get-go Data online account) for your selected environs (Product or Demo) the easiest solution is to update the plugin with the corrected data.

If that fails, or you do not have the countersign written down, a new ane can be generated by following these steps:

1. Log into your demo or production First Information business relationship
2. Select your eCommerce last past clicking: Administration > Terminals > Your ecommerce terminal:

   

   Select a Final

3. Ensure that the First Information plugin is configured with the right Gateway ID for the ecommerce terminal you selected.
4. Later clicking on your ecommerce final, whorl down the next page to the Password field, click "Generate" to create a new countersign, write that password downwardly in a secure location as you won't be able to view information technology over again. Click "Update" to set the countersign:

   

   Updating the Gateway Password

5. Configure the WooCommerce First Information plugin gateway password setting with your updated password.
6. Perform a new (hopefully successful) test transaction!

Global Gateway ↑ Dorsum to top

We're unable to provide extensive back up for the Global Gateway integration, as this is deprecated and should be upgraded to Payeezy Gateway or Payeezy (API). However, depending on your host, you may need to asking that they open port 1129 bi-directionally.

Questions & Back up ↑ Back to superlative

Have a question before you lot buy? Please make full out this pre-sales grade.

Already purchased and need some assistance? Get in bear upon via the help desk.

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Source: https://woocommerce.com/document/firstdata/

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